Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone I would appreciate if you were to stay with me until the end, which means, until I declare your system clean.I would appreciate you to let me know about it first, and if you need, I can also assist you in the process So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. In the end, you are the one asking for assistance here.Plus, this would be against Malwarebytes Forums's rules You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. So if you have any installed on your system, I'll ask you to uninstall them right now. I'm against any form of pirated, illegal and counterfeit software and material.This way, we'll have a good clean-up rhythm and the chances of complications will be reduced This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system.If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off If you don't reply after 5 days, it'll be closed. If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you.There's no shame in asking questions here, better be safe than sorry!

I'll answer you and even give you more precise instructions/explanations if you need. This is to ensure that the clean-up process goes without any issue. If you aren't sure about an instruction I'm giving you, ask me about it.This is to ensure that we are operating in sync and I know exactly what's happening on your system The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted.about your computer, please ask it in this thread and I'll assist you As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on.However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens This is because I need some time to analyse them and then act accordingly. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them.Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

My name is Aura and I'll be assisting you with your malware issue. Please attach the file in your next reply.Endpoint Detection & Response for Servers You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers

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